Refund policy
Thank you for choosing Dr. Park Skincare. We are dedicated to providing high-quality skincare crafted with organic and natural ingredients.
Because our formulas rely on fresh ingredients and due to the hygienic nature of cosmetic products, any opened or returned item cannot be resold or restocked. To ensure the safety, freshness, and purity of the products all our customers receive, we maintain a strict return policy. Please review our policy guidelines below before making a purchase.
1. All Sales Final (No Change-of-Mind Returns or Exchanges)
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We do not accept returns, exchanges, or refunds for change of mind, personal preference, or accidental purchases once an order has been shipped.
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We do not offer product exchanges under any circumstances.
2. Damaged, Defective, Incorrect Items, or Skin Reactions (100% Free Resolution)
If your package arrives damaged during transit, defective, if we sent the incorrect item, or if you experience an adverse skin reaction from our product, we will take full responsibility to make it right.
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No Physical Return Required: Due to hygiene standards, you do not need to ship the product back to us. You may keep or dispose of the item.
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Timeline: Contact us at drparkskincare@gmail.com within 15 days of delivery.
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Requirements: Please include your Order Number and clear Photographic Evidence of the damaged/incorrect item or the adverse skin reaction.
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Resolution Options: Once verified, we will offer you your choice of:
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A 100% free replacement shipped to you at no extra cost, OR
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A full refund to your original payment method.
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3. Refund Process
Once your claim and photographic evidence are reviewed and approved, we will process your resolution immediately.
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If a refund is requested, it will be processed automatically to your original payment method within 10 business days.
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Processing times may vary depending on your bank or credit card provider.
4. Contact Us
For any questions or to submit a claim, please reach out to us at:
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Email: drparkskincare@gmail.com