Refund policy

Return & Refund Policy
Thank you for choosing Dr. Park Skincare. We are dedicated to providing high-quality skincare crafted with mostly organic and natural ingredients.

Because our formulas rely on fresh ingredients and due to the hygienic nature of cosmetic products, any opened or returned item cannot be resold or restocked. Therefore, we follow a strict all-sales-final policy to ensure the safety, freshness, and purity of the products all our customers receive. Please review our policy guidelines below before making a purchase.

All Sales Final (No Change-of-Mind Returns)
We do not accept returns, exchanges, or refunds for change of mind, personal preference, or accidental purchases. We kindly ask that you review your cart carefully before completing your order.

Damaged, Defective, or Incorrect Items (100% Free Resolution)
If your order arrives damaged during transit, defective, or if we made a mistake and sent the incorrect item, we will take full responsibility to make it right.

  • Please inspect your package upon arrival and contact us at drparkskincare@gmail.com within 14 days of delivery.
  • Please include photographic evidence of the issue in your email.
  • For verified shipping damages or errors on our part, we will provide a 100% free replacement or full refund, including all applicable shipping fees. You will not be responsible for any return shipping costs in these cases.

Cosmetic Intolerance & Skin Reactions
We stand behind the safety of our natural formulations, but we understand that individual skin types can react differently to certain ingredients.

  • If you experience a severe allergic reaction, please contact us at drparkskincare@gmail.com within 14 days of receiving your product.
  • To help us understand the issue and prevent fraudulent claims, we ask that you provide clear photographic evidence or a brief medical confirmation regarding the skin reaction.
  • If a physical return is authorized under special circumstances for a skin reaction, the customer is responsible for the return shipping costs.

Refunds
Once your claim is reviewed and approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the transaction.